Returns and refunds
Shipping
Delivery Slot Time per Day:
- 11 am- 3pm
- 3pm- 7pm
- 7 pm- 10pm
Order Cut off Time for Each Delivery Time: 2 Hours before the Delivery Slot
Delivery Fee: AED 60.00 within Abu Dhabi
AED 120.00 in Abu Dhabi Remote Areas /Western Region
FREE Delivery for order above AED 600.00
Changes & Cancellation
Customize and Handmade products – Provided your order has not been taken into production we will be able to change your order or cancel the order and provide a refund where applicable.
Flowers and Bouquets – Cancellation and changes with the order is allowed 2 hours before the delivery slot time. However, if the item is ready and you wish to cancel, we will not be able to refund due to the vulnerability and quality of the fresh products used.
Refund Policy
When refund is applicable and provided, please allow 7-10 workings days depending on the mode of payment and depending on your bank to credit it on your account.
Note: Shipping fee, changes and cancellation policy is different and will base on the situation for bulk orders.